If you participate in the Pilot Study, we will request that all patrons of your food pantry be asked the same questions that TEFAP patrons are already being asked: first and last name, address, number of people in the household, and information regarding participation in other assistance programs. In addition, we are asking that patrons be asked about other basic administrative data, such as: housing status, employment type, and gender. All of these questions can be obtained in a uniform intake process – which can be substituted for the TEFAP form if you are distributing TEFAP products.
You will not have to collect this information every time a patron is seeking food from your pantry. Ideally, this information would be recorded the first time a patron visits your pantry, and would be re-recorded annually to identify any changes. If a patron has already visited your pantry this year and has not completed the uniform intake process, you would administer the questions on their current visit and attempt a re-administration one year forward from that date.
If a patron does not wish to answer the intake questions, they would still be given assistance. No one should be denied service based on refusing to participate in Service Insights.
The information will be stored and submitted to the Food Bank using a database called Link2Feed,