Service Insights Pilot Study

Thank you to all who applied to be part of the Service Insight Pilot Study! We will be in touch soon with the next steps in this exciting opportunity!

Good Shepherd Food Bank is seeking food pantries to participate in a Pilot Study for a new intake and data entry process using the Link2Feed electronic system. This pilot will be the first step in eventually collecting basic intake data across the network.

This will be a big change for the Food Bank and our partner food pantries. We are excited to learn with you during this Pilot Study and we understand you may have many questions, some of which we have tried to answer below.

What is Our Goal?

In an effort to better understand the impact of our work, the Food Bank is seeking to obtain basic data from pantry patrons. We will be gathering this information through a uniform intake process across the network and asking partners to utilize a user-friendly database. Collecting this information will help us understand how many people we are serving and the needs of communities we serve. We will start off by asking a small cohort of partners to participate in a Pilot Study to test out this process.

What We Are Asking You to Do?

If you participate in the Pilot Study, we will request that all patrons of your food pantry be asked the same questions that TEFAP patrons are already being asked: first and last name, address, number of people in the household, and information regarding participation in other assistance programs. In addition, we are asking that patrons be asked about other basic administrative data, such as: housing status, employment type, and gender. All of these questions can be obtained in a uniform intake process – which can be substituted for the TEFAP form if you are distributing TEFAP products.

You will not have to collect this information every time a patron is seeking food from your pantry. Ideally, this information would be recorded the first time a patron visits your pantry, and would be re-recorded annually to identify any changes. If a patron has already visited your pantry this year and has not completed the uniform intake process, you would administer the questions on their current visit and attempt a re-administration one year forward from that date.

If a patron does not wish to answer the intake questions, they would still be given assistance. No one should be denied service based on refusing to participate in Service Insights.

The information will be stored and submitted to the Food Bank using a database called Link2Feed,


All Partner Agencies operating a food pantry within the Good Shepherd Food Bank network, regardless of hours of operation, size of staff/volunteers, pounds of food distributed, or current intake process shall be considered eligible for Service Insights Pilot Study, unless one of the following is true:

* Your organization has delinquent debt over 60 days to Good Shepherd Food Bank.

* Your organization is on suspension status with Good Shepherd Food Bank.

* Your organization’s contractual obligations are otherwise considered to be in ‘non-compliance’ with Good Shepherd Food Bank.


All Partner Agencies who wish to participate in the Service Insights Pilot Study must sign an agreement to adhere to the following guidelines:

* Must adhere to the collection methodology of Good Shepherd Food Bank’s Service Insights Initiative.

* Must agree, in good faith, to attempt to collect ALL Pilot Study data from pantry patrons.

* Must participate in Good Shepherd Food Bank’s in-person training sessions.

* Must agree to participate in focus groups associated with Pilot Study experience.

Our Commitment to You as Partner Agencies

1. We will treat you and your information with dignity and respect.
We respect your patron’s choice in providing information. While basic, administrative information will assist Good Shepherd Food Bank in improving its service, no patron should be refused service nor see their service altered or diminished as a result of their choice to either provide or not provide information on the uniform intake process. (TEFAP requirements and provision notwithstanding).

2. We will keep your information safe and secure.
We will guard all patron information provided to the best of our ability, and where applicable, in accordance with all grant/contract requirements and professional ethics standards. We will not provide or otherwise distribute ANY identifying patron information outside of our contract with you, or ANY other general patron information outside of this network.

3. We will only use this information to provide better services to you.
By providing information to us, you are helping us to tailor our services to the communities we serve. We will not use the information you provide to us to monitor your activity to limit or refuse services to you. We will commit to assist your organization with the production of reports that will be useful to your stakeholders based on this information, and will use the information you provide only to improve our own services.

For More Information

Please contact:

John Rorke, Research & Evaluation Manager: (207) 782-3554 ext. 1198 or